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Customer Service

Office Hours

Shipping & Delivery

Privacy & Security

Returns & Replacements

Ordering

Payment, Pricing & Promotions

Viewing Orders

Updating Account Information

Lost Your Password?

Contact Us!

Please email us at editor@thefishkeeper.co.za if you have any inquiries!

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Shipping & Delivery

Delivery within South Africa
You can choose to have your package delivered to your door at an extra charge of R75. Your order will take 2-3 days to arrive.

Haven’t Received Your Order?
If you have not received your order and it has past your delivery time, please contact us so we can investigate the issue

Please feel free to contact us if you have any questions or concerns regarding your order

Contact us Page Details
E-mail:  editor@thefishkeeper.co.za
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Privacy & Security

TheFishkeeper shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569

Returns & Replacements

We pride ourselves on providing you with a highly satisfying online shopping experience.  If for whatever reason you are unhappy with your purchase you are welcome to return it to us within 14 days of purchase for a complete refund or exchange for the item/s.  This excludes shipping and delivery costs for any freight incurred at purchase.

Please send returns or exchanges to:

The Fishkeeper, 16 Highlands road, Parkhill, Durban, 4051

Please provide your contact details along with a brief explanation regarding the nature of the return or exchange as this will help us rectify any problems or concerns to ensure satisfaction.

Once we are in receipt of your returned product/s, TheFishkeeper will provide refund without any further delay.

Contact us
Please feel free to contact us if you have any questions or concerns about your order.
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Ordering

Secure Online Shopping
Buying online from The Fishkeeper is safe and secure.  We use the latest technology to ensure your personal details and payment information is used only for the purpose for which it was intended.

Your Personal Information
We need to collect some details from you to process your order effectively and on time, such as your name and address.

We never use these details for any other purpose outside of processing your order.  We certainly do not give your details out to third party companies, or use your information in a malicious way.

We respect your privacy.  Learn more about how we treat your privacy by reading our privacy policy.
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Payment, Pricing & Promotions

We are currently experiencing issues with or credit card payment option and therefore ask that you Pay via bank transfer (EFT) option. All you have to do is deposit the money into our bank account and as soon as we receive the funds your order will be sent to you immediately. Please see our banking details below.

Nedbank Business Account
Acc no: 1194427944
Branch code: 198765
Account type: Current account
Account holder: TheFishkeeper
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Viewing Orders

You can view the status of your order at any time by simply logging into your account.  Please click here  and go to the My Account page to see the status of your order under Recent Orders.  Alternatively you can drop us a quick e-mail to editor@thefishkeeper.co.za quoting your order number and we will look into it for you.
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Updating Account Information

You can change the details of your account, such as addresses, phone numbers and passwords at any time by logging into your account.  Please click here and go to the My Account page to change your account details. You will see at the bottom of the page the My Address section where you can edit your details. To change your email address and password please click here and go to the Edit Account Details page.
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Lost Your Password?

If you have lost your password please click here and type in your email address so that we can send a new password.
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